The National Association of Paper Merchants

The Management Master Class Series 2008

Run in conjunction with

LOCATION:

Business Innovation Centre,

University of Warwick Science Park, Binley,

Coventry CV3 2TX

COST OF EACH COURSE PER PERSON:

£145.00 + VAT      (For Booking Form see bottom of page)

Master Class 1: FIRST STEPS TO MANAGEMENT -PART 1

Monday 6th October 2008 (REF: MC1)  

How do you ensure your succession plans will succeed?  By preparing new and potential managers thoroughly! Management techniques and theories are constantly evolving and to make sure your first line managers and supervisors are using the latest in management thinking, you should take advantage of this two day programme.  This master class will contain input by an experienced tutor, group discussions, questionnaires and practical exercise that will enable newly appointed managers to put theory into practice as soon as they return to work.  

Master Class 2: MANAGING CONFLICT AT WORK

Monday 13th October 2008 (REF: MC2)  

We have all come across situations where something has happened at work and it gets blown out of all proportion.  In lots of instances we leave things to sort themselves out and then find that instead of this happening, they go from bad to worse!  Situations like these, and of course more serious issues, are often described as “conflict at work”.  This master class will identify your natural conflict management style, and give you all the tools, techniques and practical opportunities to practice using your preferred style and understand when other styles may be more appropriate.

Master Class 3: MANAGING YOUR TIME TO BEST EFFECT

Monday 27th October 2008 (REF: MC3)

If improving your personal organisation is something you have always wanted to achieve, but “never had to time to do it”, this is your opportunity to change.  This master class is very interactive, with two competitive games included and plenty of action points to take away with you.

Master Class 4: FIRST STEPS TO MANAGEMENT - PART 2

Monday 10th November 2008 (REF: MC4)

How do you ensure your succession plans will succeed?  By preparing new and potential managers thoroughly! Management techniques and theories are constantly evolving and to make sure your first line managers and supervisors are using the latest in management thinking, you should take advantage of this two day programme.  This master class will contain input by an experienced tutor, group discussions, questionnaires and practical exercise that will enable newly appointed managers to put theory into practice as soon as they return to work.  

Master Class 5: IMPROVING YOUR CUSTOMERS' EXPERIENCE

Monday 17th November 2008 (REF: MC5)

In these days of aggressive pricing and fierce competition, every customer expects that little bit more from their supplier.  Successful companies all over the UK are meeting and exceeding these expectations by concentrating on the “customer experience” rather than the traditional view of customer service.  Learn how to look at your organisation holistically and then decide what you can do to really delight your customers so much that they have don’t even consider any other supplier!

Master Class 6: NLP IN BUSINESS

Monday 24th November 2008 (REF: MC6)  

NLP stands for Neuro Linguistic Programming.  It is being used all over the world to improve business issues such as selling skills, improving communication, management, influencing, building rapport and training.  Learn some of the techniques on this master class and you will almost certainly want to go on and develop your knowledge and skills in this fascinating subject.  The class includes tutor input, fun exercises and practical demonstrations, but be prepared to be surprised!

BOOKING FORM