The National
Association of Paper Merchants
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CMI Level 3 Introductory Certificate in Management Run in conjunction with
Location: Business
Innovation Centre, University
of Warwick Science Park, Binley, Coventry CV3 2TX
Dates: Monday 29th September to Friday 3rd October 2008
Cost of Course: £895.00 + VAT (For Booking Form see bottom of page) This qualification is aimed at individuals throughout the paper industry who are new to a supervisory/management role, or are considering a move into such a role. The qualification provides an introduction to generic management practices and is a stand-alone qualification, offered from the Chartered Management Institute. Delegates are enrolled as student members of the institute and as such are entitled to the benefits associated with that membership.
Overview of Course
Aims
To help you learn, as a first line manager or aspiring first
line manager, about:
·
developing yourself ·
the importance of a
‘customer’ focus ·
gathering and
communicating information ·
setting objectives,
planning and monitoring ·
working effectively
with others ·
the basic concepts
of quality, continuous improvement and change Content:Developing
yourself:
Understanding: ·
what ‘management’ is and what skills and knowledge are required
by an effective manager ·
the importance of seeking feedback on your skills and knowledge ·
how to set
effective objectives ·
the need to manage
your own time well Customer
Focus:
Understanding: ·
who are your
internal and external customers and suppliers ·
the market place
within which you operate Information
& Communication: Understanding: ·
the need for clear,
relevant, accurate and timely information ·
the communication
process ·
the different types
of information (qualitative and quantitative) ·
the main methods of
gathering and analysing information ·
the main methods of
communicating information or advice to others and when they should be used,
including presenting information, preparing a report and via meetings Planning & Monitoring:Understanding: ·
the hierarchy of
objectives ·
the need for
effective objectives, e.g. SMART ·
the main principles
of effective planning ·
health & safety
issues and your related role and responsibilities ·
the recruitment and
selection process ·
the need to
identify the resources required to operate effectively ·
the main legal
requirements relating to health & safety, recruitment and selection and
resources ·
the importance of
monitoring plans and resources to ensure that objectives are successfully
achieved Working with Others:Understanding: ·
how good working
relationships can be encouraged and developed ·
the principles of
leadership ·
what motivates/de-motivates
people ·
the importance of
respect, trust and confidentiality ·
the need to help
others develop their skills and knowledge ·
performance
problems and possible solutions/approaches Overview
of Quality, Continuous Improvement & Change:
Understanding: ·
quality, quality
assurance and control, and why they are important ·
why ‘continuous
improvement’ is necessary ·
how people are
affected by change and ways of helping them adapt
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